1. Services

We provide web design, web development, and brand identity services. The specific scope of any engagement is defined in the proposal or quote issued after the discovery call. That document, together with these terms, forms the agreement between us.

Anything not explicitly listed in the proposal is out of scope.

2. Quotes and scope

Quotes are fixed for the scope described and remain valid for 30 days from issue.

Changes to scope after work begins — additional pages, a new brand direction, added functionality, or a change in project goals — will be quoted separately and require your written approval before we proceed. We will not carry out additional work without it.

3. Payment

Unless otherwise agreed in the proposal:

• Projects require a 50% deposit before work begins, with the balance due on completion and before the site is transferred or published to your domain.

• Subscriptions are billed monthly in advance and continue until cancelled.

• All prices are in US dollars and exclusive of any taxes, duties, or transfer fees, which are your responsibility.

• Invoices are payable within 7 days of issue.

We may pause work on overdue accounts. Deposits are non-refundable once work has commenced.

4. Subscriptions

Subscriptions cover ongoing design and development work on an existing site or brand. One request is active at a time. New websites and full brand identity projects are scoped separately as projects.

You may pause or cancel at any time with notice before your next billing date. Cancellation takes effect at the end of the current billing period; we do not issue partial refunds for unused time. Unused capacity does not carry over between months.

5. Your responsibilities

You agree to provide content, brand assets, access credentials, and feedback in a timely manner, and to nominate one person with authority to approve work.

You confirm that any material you supply — text, images, logos, fonts, video — is either owned by you or properly licensed for the use intended. We rely on that confirmation and are not liable for claims arising from material you provide.

Timelines assume reasonable responsiveness. Delays in feedback or content will move the delivery date accordingly.

6. Revisions

Each project includes the number of revision rounds stated in the proposal. A revision round means one consolidated set of feedback, delivered together.

Revisions cover refinement within the agreed direction. Requests to change direction after a concept has been approved are treated as new scope and quoted separately.

7. Intellectual property

On receipt of final payment, ownership of the final delivered work — designs, site files, and brand assets created for you — transfers to you.

We retain ownership of our underlying tools, components, frameworks, and working methods, and of any concepts not selected. Third-party assets (fonts, stock imagery, plugins, platform subscriptions) remain subject to their own licences, which you are responsible for maintaining.

Until final payment is received, all work remains our property.

8. Portfolio rights

We may display completed work in our portfolio, case studies, and social channels, and reference you as a client. If a project is confidential or subject to embargo, tell us before work begins and we will agree terms in writing.

9. Third-party platforms and services

Sites are built on third-party platforms and may rely on third-party services for hosting, forms, analytics, or integrations. Those services are governed by their own terms and pricing, which are your responsibility after handover. We are not liable for their availability, changes to their pricing or features, or interruptions to their service.

10. Support after launch

Projects include 30 days of post-launch support covering bugs and defects in the work we delivered. It does not cover new features, content changes, redesigns, or issues caused by third-party services or by changes made by you or others after handover.

Support beyond that period is available through a subscription or as separately quoted work.

11. Warranties and liability

We provide our services with reasonable skill and care. We do not warrant that a website will be error-free at all times, will achieve any particular commercial result, ranking, traffic level, or conversion rate.

To the fullest extent permitted by law, our total liability arising out of or in connection with an engagement is limited to the fees paid by you for that engagement. We are not liable for indirect or consequential loss, including loss of profit, revenue, data, or business opportunity.

Nothing in these terms limits liability that cannot be limited by law.

12. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other in the course of an engagement, and to use it only for the purposes of that engagement.

13. Cancellation

You may cancel a project at any time by written notice. You remain liable for all work completed up to the date of cancellation, and deposits are non-refundable.

We may terminate an engagement if payment is significantly overdue, if requested work falls outside what was agreed and no revised scope can be agreed, or if the working relationship becomes untenable. In that event you will be invoiced for work completed to that point.

14. Changes to these terms

We may update these terms from time to time. The version in effect at the date of your proposal governs that engagement.

15. Governing law

These terms are governed by the laws of the United Arab Emirates, and the courts of Dubai have exclusive jurisdiction over any dispute, without prejudice to any mandatory consumer protections in your country of residence.